“With scam activity and online fraud on the rise in Australia and New Zealand across all industries, we want to remind you of the importance of account security and encourage you to strengthen your The Iconic account by regularly changing your password,” the email read. The Iconic emailed customers on Tuesday morning, advising them to change their passwords - but making no mention of the hacking. “They’ve said they’ve contacted all the impacted customers, but I haven’t heard anything.”
“They still haven’t communicated with me at all about it,” Byrne said. While she is now seeing refunds from the retailer being deposited into her bank account, she said she has had no further contact from The Iconic. She then attempted to call the phone number listed online for The Iconic but it was no longer working.īyrne said she eventually received an email from The Iconic stating her account had been deleted. Credit: Suppliedīyrne tried to contact The Iconic’s customer service team but said she could only reach the bot on the company’s website, which informed her there was no record of her account. “The Iconic actually deleted my account.” Jessica Byrne was alerted via a text from her bank that her The Iconic account had been hacked. “I tried logging into my account but I was locked out,” Byrne said. After speaking with her bank and cancelling her card, Byrne tried to log in to her The Iconic account - but found there was no account left to sign in to.
